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Refund Policy

We thank you andappreciate your purchase with us. Please read the policy, conditions andprocess carefully as they will give you important information and guidelinesabout your rights and obligations as our customer, concerning any purchase youmake through us unless specifically stated otherwise on our product pages orreaders offer advertisements. We make every effort to service the order/splaced with us as per the specifications and timelines mentioned against eachproduct. If due to any reason, unavoidable circumstances or beyond thelimitations of the merchants the order is not shipped by the seller then theorder shall be cancelled and refunded. In the event the order/product isdelivered and has been cancelled for refund due to product fault, delivery ofwrong product, partial product, etc the refund is processed.

ordermay be cancelled before shipment due to any of the following reasons:

1.The specific product/model is out of Stock.
2. The order could not be shipped within the specified timeline.
3. On customers request
4. The shipping address is not serviceable.
5. Any other reason beyond the control of merchants or Rajdhanideals.

Theorders may be cancelled post shipment and delivery due to any of the followingreasons:

1.Established defect in the product which the seller is not able to eitherreplace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked andcustomer not available.
4. Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damagedor tampered with in any manner.

Conditions

1.Ensure that the product is in seller warranty.
2. Cancellation and refund requests for products shall not be eligible undermanufacturer warranty.
3. The refund shall be processed only after the product is shipped back andreceived by merchant.
4. Need to attach a note along with the product returned for refund. The noteshould clearly state your name and address, contact number, and order number.Describe the problem in your own words. Without your order details processingrefund / replacement would not be possible.
5. Any charges levied as tax is not eligible for refund.

Note: Any Gift couponcirculated as promotional offer would not be refunded in case of cancellationof the order.

RefundProcess

1.Please connect with our customer care via email or call.
2. The customer care team will validate the request by checking the timelines,product type, warranty terms, etc and shall take the request for refund orexchange
3. Ensure to collect the return address from Rajdhanideals customer care.
4. Pack the product properly and label the product with the order number,return address and your address.
5. Follow the instructions of customer care carefully for packaging andreturning the product using courier services.
6. The order shall be considered for refund only if the seller receives theproduct in undamaged condition [there should be no scratches, no dents etc.]

Caution: Please ensure to packthe product properly before handling it over to courier.

Exclusion

A refund can be refused if the following conditions are met.

1.The product is completely broken and unusable or with scratches or incompleteas per the seller claims from the customer.
2. The product is returned beyond the required return date or you have notinformed us about the concern during the warranty period. The order returneddoes not accompany all the accessories (including freebies) which were servicedalong with the order.
3. Any other product which Sai Infocare Private Limited deems fit from time totime.

RefundTimelines:

Paymode

CreditCard
Net Banking
Debit Card
COD -Cash On Delivery
Demand draft/ Cheque

RefundMode

CreditCard
Bank Account Online Transfer
Cheque

NoteWorking Days are Monday To Saturday (10am to 6pm) excluding holidays

Please note: You can checkthe status of your refund in Your Account on the order's summary page.

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